No hablo inglés: Assisting Spanish-Speaking Patients in the Cough & Cold Aisle

Cough, cold, and allergy medications can be confusing even to a patient/customer who speaks the language in which the labels are printed. The challenge to speakers of Spanish when presented with the rainbow of OTC options adds another layer of difficulty. This course will teach the names, directions for use, and side effects of common OTC cough, cold, and allergy medications. Participants will learn how to inquire about symptoms, medications currently taking, and medical conditions. They will also learn how to direct patients to the correct medication. Finally, in the event that flu or COVID is suspected, they will learn a few basic phrases for directly patients to COVID at-home test kits, and phrases directing patients to their doctor or a clinic for testing.